Leased Lines Guildford & Surrey
A dedicated fibre connection for your business
We order, install and manage leased lines across Guildford and Surrey. Your office gets its own fibre circuit, equal upload and download, and a carrier fault agreement.
The basics
What is a leased line?
A leased line is a fibre circuit from your building to a carrier's network, carrying your traffic alone. No neighbouring business shares it, so the bandwidth stays yours in both directions at peak times, backed by a carrier service level agreement (SLA).
Full fibre broadband is shared, with slower uploads. A leased line gives you the same bandwidth up and down, a fault agreement and room for Teams, VoIP and cloud apps.
Leased lines in Guildford & Surrey
One team for your circuit, from survey to support
You call one number instead of juggling a carrier, installer and firewall supplier. We look after the circuit from the first address check to live support.
Built for business
Uncontended, symmetric fibre
Phones, Teams, cloud apps and card payments all run through your connection. No neighbouring business shares your circuit, so Monday morning performs like Friday afternoon, and uploads run at the ordered rate for SharePoint and video calls.
- A fibre circuit that carries your traffic alone
- The same bandwidth for upload and download, for SharePoint and video calls
- Voice prioritised for clear calls and Teams meetings
- Sized from your users, calls and cloud apps
Fully managed for you
Survey, install and support
We check which fibre networks reach your building, the carrier surveys the route into your comms room and we manage the order until handover. After go-live, Guildford IT Support watches the line and deals with the carrier on faults.
- Address check and carrier survey managed for you
- Router, firewall and failover set up and tested
- Faults raised under your carrier SLA and chased
- Backup by second circuit, broadband or 4G/5G
Why it matters in Guildford
Keep your Guildford office online
Fibre reaches each building by its own route. Shared buildings on Guildford Business Park and Walnut Tree Close use a common comms room. Trade units in Slyfield may need civil works. Town centre offices may need new cabling, so we check at survey.
A leased line helps you:
- Keep video calls steady during uploads
- Keep full capacity at busy times
- Send large files and builds faster
- Get faults handled under a carrier SLA
- Stay online with a failover link
Frequently asked questions
Leased line questions, answered
How long does a leased line take to install in Guildford?
It depends on the carrier's site survey and on whether civil works are needed. A building with fibre in the riser takes less time than one needing new ducts. We give you a timeline once the survey results arrive.
When is business broadband enough instead of a leased line?
Broadband suits a small team that downloads far more than it uploads and can cope with the odd slow spell. A leased line earns its cost when you run calls, Teams and cloud apps all day, send large files or lose money during an outage.
What does uncontended and symmetric mean?
Uncontended means no other business shares your circuit, so capacity stays yours at peak times. Symmetric means the same bandwidth for upload and download, so big files leave as fast as they arrive.
Can you promise a speed at our address?
No. We cannot confirm a speed until we have checked availability and the carrier has surveyed your site. Once the circuit is live, the bandwidth you ordered is reserved for your business and holds up when shared broadband slows.
What happens when our leased line fails?
Our monitoring picks up the outage and we log a fault with the carrier under your service level agreement. If you have a backup connection, the router moves traffic onto it so work carries on. We chase the carrier until it is fixed.
What are excess construction charges?
They are extra charges a carrier can add when reaching your building needs more than a standard install, such as new ducts, digging or traffic management. The survey shows whether they apply, and you see any quote before you commit.
Should we add a backup connection?
We recommend one for any business that stops when the internet stops. The backup can be a second circuit on a separate route, a broadband line or a 4G or 5G router, and the router switches to it if the main fibre fails.
Do you manage the router and firewall?
Yes. We set up, update and watch the router and firewall. Firewall changes, remote VPN access and a guest network go through our helpdesk.
Can you install a leased line in a shared building?
Yes. Buildings on Guildford Business Park and Walnut Tree Close bring carrier fibre into a shared comms room. We agree access with the building manager and extend the circuit to your floor.
Other questions
Can't find what you're looking for? Contact us and our team will be happy to help.
Accredited IT support, independently certified.
Get in touch
Get a leased line in Guildford
Send us your postcode and we'll check which fibre networks reach your building, flag any civil works and recommend a bandwidth and backup for your business. Call 01483 310150 or email hello@guildforditsupport.uk.
Check Fibre at Your Address