01483 310150
Guildford IT Support

About Guildford IT Support

Local IT Engineers Who Put Your Business First

We help businesses in Guildford and across Surrey stay secure, connected and productive with managed IT, cyber security, phones and connectivity. Our engineers fix most faults remotely and come on site when a job needs hands on the hardware.

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Who we are

A Managed IT Provider for Surrey Businesses

We are a managed IT provider for small and mid-sized businesses in Guildford, from practices on the High Street to firms on Surrey Research Park and at Slyfield.

Some firms hand us their whole estate on day one. Others start with one project, such as Cyber Essentials preparation, and add more later.

We explain what we found, what a fix costs and which job comes first, in plain English.

Two engineers laughing over a laptop at a shared desk

  • Our Mission

    To keep Guildford businesses running with IT support that is secure, clear and well run.

  • Our Vision

    To be the IT support company that businesses across Guildford and Surrey call first.

  • Our Values

    Fix problems early. Explain things plainly. Price clearly. Put people first.

What we do

IT, Security and Telecoms for Guildford Businesses

From the daily helpdesk to long-term planning, we run the IT, security and telecoms that keep Guildford offices working, with each service on its own clear plan.

Why choose us

IT Support Shaped Around Your Business

We start with a free review of your devices, accounts, licences and backups, then quote a fixed monthly fee that lists what the plan covers. Whether we run all your IT or back up your own staff, the plan follows your headcount as you grow.

  • 96% of calls answered within 10 seconds
  • Proactive monitoring that opens a ticket
  • Plans that move with your headcount as you grow
  • Fixed monthly fee after a free review
  • Remote fixes first, on site across Guildford

Accredited IT support, independently certified.

How we support your business

A Proactive Approach to IT Support

Monitoring alerts open tickets that engineers work through in order of priority, so many faults are fixed before staff notice. Across 2025 we responded in 30 minutes on average and fixed 82% of issues first time.

Two engineers talking through a job at a shared desk

Frequently asked questions

Common Questions About IT Support in Guildford

What size businesses do you work with?

Small and mid-sized businesses, from a practice with a few staff to a firm with offices in Guildford, Woking and Godalming. Plans are priced per user or per device, so the fee moves with your headcount.

Do you come on site to fix problems?

Yes, when a job needs it. We fix most issues remotely and visit offices across Guildford, Woking, Godalming and Cranleigh for hardware faults, new installs, office moves and Wi-Fi surveys.

Is cyber security part of managed IT?

No. Managed cyber security has its own plan, adding EDR, email and DNS filtering, managed firewalls and breach alerts. Most clients take both.

How quickly do you respond to issues?

Across 2025 our helpdesk answered 96% of calls within 10 seconds and responded in 30 minutes on average. The helpdesk is open Monday to Friday, 8am to 5pm, and alerts are handled in order of priority.

Do I need to be in Guildford to use you?

No. We fix most issues remotely, which lets us support businesses anywhere in the UK. Engineers come on site around Guildford, including Woking, Godalming and Cranleigh, when a job needs someone at the hardware.

How do we get started?

Call 01483 310150 or use our contact form to book a free IT review. We map your devices, accounts, licences and backups, then send a written plan with a fixed monthly fee.

Other questions

Still have a question for us? Contact us and an engineer will reply within 24 hours.

Ready to get started

Let's Get Your IT in Order

Book a free IT review and get a fixed monthly plan that keeps your Guildford business secure, connected and ready to grow.

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