SERVICES
What Is a Cloud Phone System?
A cloud phone system—also called a cloud business phone system, hosted VoIP, or virtual phone system—uses the internet instead of traditional phone systems like PSTN phone systems or traditional PBX hardware. By operating over internet protocol and a stable internet connection, you can make business calls, receive incoming calls, host video conferencing, and manage voicemail transcription—all without expensive on-site equipment.
Our solution connects to the UK telecoms network for landline calls, mobile numbers, and business numbers, ensuring reliability and professional presentation for every interaction. Our cloud-based phone systems are designed for small businesses, growing companies, and large organisations who want the power of unified communications—voice, video, and messaging—on one easy-to-use app.
Whether you’re in the office with a desk phone, working remotely on a mobile device, or taking calls on your PC app, our cloud solutions keep your team productive and your customers happy.
How Does a Cloud Phone System Work?
A VoIP phone system routes phone calls over your business broadband or ethernet connection to secure data centres. From there, they are connected to the UK telecoms network for seamless communication with customers and colleagues.
With our unified communications platform, you can:
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Route calls to preferred devices like your desk phone, mobile phone, or desktop app.
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Use call forwarding, call routing, and call transfer to serve customers more efficiently.
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Access your online portal to manage calling features, update your auto attendant, and configure interactive voice response (IVR) menus.
Benefits of Our Business Cloud VoIP Service
Switching to our business cloud phone systems offers immediate cost savings and better customer experience compared to traditional phone systems:
Lower costs and no large additional cost for new features.
Scalability to add or remove users quickly.
Secure, reliable performance backed by modern networking equipment and UK-based support.
Increased flexibility for remote and hybrid teams.
All-in-one communication with video calls, phone calls, and messaging.
Save money on hardware while improving call quality.
Seamless Communication from Anywhere
Whether you prefer a desk phone, mobile phone, or PC app, our cloud-based solutions allow you to make and receive business calls from anywhere with an internet connection.
Our mobile and desktop apps run smoothly on 4G/5G, business broadband, and Wi-Fi. This means you can:
Handle incoming calls from anywhere.
Listen to visual voicemail or voicemail transcription for convenience.
Use call transfer and call queues to manage workloads.
Join video conferencing and collaborate via unified communications.
Advanced Features to Boost Productivity
Call Forwarding
Redirect business calls to the right device or department instantly.
Call Queueing
Place incoming calls into organised call queues to improve customer experience.
HD Voice Calls
Enjoy exceptional call quality for all your VoIP calling.
On Hold Music
Entertain and inform customers while they wait.
Video Meetings
Host professional video conferencing without switching apps.
Phone Extension
Assign dedicated extensions for small businesses and larger teams.
Call Reports
Track performance, identify conversation intelligence trends, and monitor call activity.
Mobile & Desktop Calling
Use your preferred devices—smartphone, laptop, PC app, or desk phone.
Local or National Number
Choose a business number that fits your brand identity.
Call Recording
Record calls for training, compliance, and quality assurance.
Call Menus
Use auto attendant or interactive voice response to direct incoming calls efficiently.
Why Choose IT Support Guildford for VoIP
We’re your local VoIP services partner, providing more than just a business phone system. We deliver:
Affordable pricing with no surprise charges.
Personalised onboarding and training.
All the features you need without hidden extras.
Ongoing UK-based support for business communications.
Proven uptime and reliability for mission-critical business calls.
Powerful Integrations for Your Business Tools
Our VoIP services integrate with your other business tools and business applications—including CRMs, helpdesks, and scheduling systems.
This allows you to:
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Automatically log business calls into your CRM.
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Connect to business tools without manual updates.
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Streamline processes with cloud-based solutions for better productivity.
Security, Reliability & Call Quality
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Built on secure data centres with encrypted call handling.
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Designed for high call quality even on mobile devices and remote setups.
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Fully connected to the UK telecoms network for dependable landline calls and mobile connectivity.
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Compatible with existing networking equipment to avoid unnecessary additional cost.
We Are Partnered With
Get Started with Your Cloud Phone System Today
Upgrade your business phone systems with our professional VoIP phone system. Contact our Guildford team today to discuss affordable pricing, packages, and how we can help you save money while improving your customer experience.
📞 Call us: 01483 310150
📧 Email us: hello@guildforditsupport.uk
Or complete the quick form to request a call back.