Cloud Phone Systems Guildford & Surrey
Business phone systems for Guildford and Surrey businesses
We run cloud phone systems across Guildford and Surrey. Your 01483 numbers usually come with you, and we move every service off copper before the analogue switch-off.
The basics
What is a cloud phone system?
A cloud phone system, or hosted VoIP, runs your calls over the internet from a provider's data centre rather than a box in your office. Your numbers, menus and greetings sit online, so a desk phone, computer or mobile can take business calls from anywhere.
We build each system from the features your callers and staff will use, then add starters and remove leavers. Changes and faults go through one helpdesk number.
Two ways to call
Choose the phone system that suits your team
Most Guildford businesses pick a standalone cloud phone system or calling inside Microsoft Teams. Both can usually keep your 01483 numbers and take calls on a handset, laptop or mobile.
How hosted VoIP works
Calls travel over your internet connection to the provider's data centre, which connects them to the phone network. Nothing sits in a cupboard at your office. Call quality depends on a steady line, so we load-test your connection, prioritise voice and recommend business broadband or a leased line where the current one falls short.
Cloud phone system
Its own app and handsets, with hunt groups, queues and menus. Suits firms wanting a standalone system or contact centre features.
- Desk handsets, softphones and mobile app
- Call recording with Salesforce, Zoho or Zendesk
- Closed-hours and bank holiday routing
Microsoft Teams calling
Your phone line inside Teams, so chat, meetings and calls run in one app. Suits staff who already work in Teams all day.
- Calls from the Teams app on laptop or phone
- A handset on the desk for anyone who wants one
- External calls on your business numbers
Why it matters in Guildford
Keep your Guildford business answering
An 01483 number tells callers they're dealing with a Guildford firm. Openreach plans to close the analogue network by end January 2027, and listed High Street buildings often hide copper pairs feeding alarms and lift lines. We trace each one.
A cloud phone system helps you:
- Keep the 01483 number on your signage
- Take calls on the train or at home
- Move every copper line before January 2027
- Stop paying for lines you don't use
- Route callers to the right person
Frequently asked questions
Business phone system questions, answered
Can I keep my 01483 number on a cloud phone system?
Usually, yes. We port your 01483 numbers from your current provider, so customers dial the same number as before. Numbers on some older or specialist services need extra checks, and we confirm each one before you sign anything.
When does the analogue phone network switch off?
Openreach plans to close the analogue PSTN and ISDN network by the end of January 2027 and has stopped selling new analogue lines. Phones, alarms, lift lines and card terminals still on copper need moving before then.
Will my current desk phones work?
Some will. Many recent handsets work with a cloud system, but analogue and ISDN phones do not. We check each model during the audit, and plenty of staff choose the desktop or mobile app over a handset anyway.
Can staff take business calls in Microsoft Teams?
Yes. We connect your business numbers to Teams, so staff make and answer outside calls in the Teams app. Anyone who wants a handset can have one on the same system.
What broadband does a cloud phone system need?
A steady business broadband line or leased line with enough upload for your busiest hour of calls. We test your connection and recommend an upgrade or backup if needed.
What about alarm and card lines?
Intruder alarms, lift lines and older card terminals often still dial out over copper. We list each one and work with the equipment supplier to move it to a digital or 4G line.
Do calls still work if the office internet fails?
Yes. The system sits in the cloud, so if your office line drops, calls divert to mobiles or another site, and staff can answer in the mobile app over 4G or 5G. We can add a backup connection to the office as well.
What happens to calls outside office hours?
Enter your opening times once. Out of hours, calls go to voicemail, a mobile or an answering service, and holiday closures switch on by date.
Who sets up and supports the system?
We audit your lines, request the number port, configure handsets and apps and train staff before move day. After that, new starters, menu edits and faults all go through one helpdesk number.
Other questions
Can't find what you're looking for? Contact us and our team will be happy to help.
Get in touch
Get a phone system quote in Guildford
Tell us how many numbers, lines and handsets you have today and we'll audit them, sketch out your new call plan with menus and queues, then send you a written quote. Call 01483 310150 or email hello@guildforditsupport.uk.
Get a phone system quote